Refund policy

 Return Policy

30-Day Return Policy We have a 30-day return policy, which means you have 30 days after receiving your item to request a return in accordance with EU consumer protection laws .

Eligibility for Returns (Hygiene Exception) Due to the nature of our products (hair care and cosmetics), strict hygiene rules apply. To be eligible for a return, your item must be in the exact same condition that you received it: unopened, unused, with all original seals intact, and in its original packaging. We cannot accept returns of products that have been opened or tested.

How to Initiate a Return To start a return, please contact us at luxlisskeratine@gmail.com If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Return Shipping Costs Please note that customers are responsible for paying the return shipping costs. We strongly recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

Damages and Issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.